Privacy Policy

1. Information We Collect

Personal Data

We may collect personal data that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Request a demo or consultation
• Apply for employment opportunities
• Engage with our customer support
• Use our AI automation services

This data may include your name, email address, phone number, company name, job title, Aadhaar number (if required for KYC), PAN details (if required for business purposes), and any other information you choose to provide.

Automatically Collected Data

When you visit our website, we automatically collect certain data about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Device information
• Session data and user interactions

2. How We Use Your Information

We use the personal data we collect for the following lawful purposes as permitted by Indian law:

• Communication: To respond to your inquiries and provide customer support
• Service Delivery: To provide and improve our AI automation services
• Marketing: To send you relevant information about our products and services (with your consent)
• Analytics: To analyze website usage and improve user experience
• Legal Compliance: To comply with Indian laws and regulations including DPDPA 2023
• Security: To protect against fraud and ensure website security
• Legitimate Business Interests: To operate and improve our business operations

We process your personal data only for the purposes for which it was collected or for compatible purposes as permitted by the Digital Personal Data Protection Act, 2023.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following circumstances as permitted by Indian law:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and providing services, subject to appropriate data processing agreements
• Legal Requirements: We may disclose data when required by Indian law or government authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards
• Consent: We may share data with your explicit consent
• Legitimate Interests: We may share data when necessary for our legitimate business interests, provided such interests do not override your fundamental rights

4. Data Security

We implement appropriate technical and organizational security measures in compliance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 to protect your personal data against:

• Unauthorized access or disclosure
• Data alteration or destruction
• Data loss or corruption
• Breach of confidentiality

Our security practices include encryption, access controls, regular security audits, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These technologies help us:

• Remember your preferences and settings
• Analyze website performance and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by Indian law. In accordance with the Digital Personal Data Protection Act, 2023, we will securely delete or anonymize your data when:

• The purpose for which it was collected has been fulfilled
• You withdraw your consent and no other legal basis exists
• The retention period specified by law has expired
• You request deletion and no legal obligation requires retention

8. Your Rights as a Data Principal

Under Indian law, you have the following rights regarding your personal data:

• Right to Information: Know what personal data we process and how we use it
• Right to Correction and Erasure: Request correction of inaccurate data or deletion of your personal data
• Right to Grievance Redressal: File complaints with the Data Protection Board of India
• Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw your consent for data processing at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by Indian law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

10. Digital Personal Data Protection Act (DPDPA) 2023

As an Indian company, we comply with the Digital Personal Data Protection Act, 2023 (DPDPA). Under this law, you have the following rights as a Data Principal:

• Right to Information: You have the right to know what personal data we process and how we use it
• Right to Correction and Erasure: You can request correction of inaccurate data or deletion of your personal data
• Right to Grievance Redressal: You can file complaints with the Data Protection Board of India
• Right to Nominate: You can nominate another person to exercise your rights in case of death or incapacity
• Right to Data Portability: You can request your data in a structured, machine-readable format

We process your personal data only for lawful purposes and with your consent, except where processing is necessary for legitimate interests or compliance with legal obligations.

11. Information Technology Act, 2000

We also comply with the Information Technology Act, 2000 and its amendments, including:

• Reasonable security practices and procedures for protecting personal data
• Notification of data breaches to affected individuals and authorities
• Compliance with government directions for data access when legally required
• Maintenance of audit logs for data processing activities

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your inquiries within 30 days as required by Indian law.