← Back to Home

Refund & Cancellation Policy

At LexiPitch, we strive to provide exceptional service and value to our customers. This policy outlines our refund and cancellation terms to ensure transparency and fairness for all users.

Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you're not completely satisfied with our service within the first 7 days of your subscription, you can request a full refund.

✓ What's Covered

Full refund of your subscription payment within 30 days of initial purchase, no questions asked.

Refund Eligibility

  • New subscriptions only (first-time customers)
  • Refund request must be made within 7 days of initial purchase
  • Account must be in good standing (no violations of terms of service)
  • One refund per customer per 12-month period

Non-Refundable Items

  • Enterprise plans with custom integrations
  • Add-on services and premium features
  • Usage beyond the refund period
  • Accounts terminated for policy violations

Cancellation Policy

How to Cancel

1

Access Account

Log into your LexiPitch dashboard

2

Go to Settings

Navigate to Account Settings

3

Cancel Subscription

Click "Cancel Subscription" and confirm

4

Receive Confirmation

Get email confirmation of cancellation

Cancellation Terms

  • You can cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • You'll retain access to all features until the end of your paid period
  • No additional charges after cancellation

⚠️ Important Notice

Cancelling your subscription will immediately stop future billing, but you'll continue to have access to LexiPitch until the end of your current billing period.

Refund Process

How to Request a Refund

  1. Contact Support: Email us at support@lexipitch.com with your refund request
  2. Provide Details: Include your account email and reason for refund
  3. Review Process: We'll review your request within 2-3 business days
  4. Refund Processing: Approved refunds are processed within 5-7 business days

Refund Timeline

  • Request Review: 2-3 business days
  • Refund Processing: 5-7 business days
  • Bank Processing: 3-10 business days (varies by bank)

✓ Quick Refund Tips

Include your account email and purchase date in your refund request to expedite processing.

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our service effectively, we may offer a partial refund or credit toward your next billing cycle.

Service Outages

In the event of extended service outages (more than 24 hours), we may provide service credits or refunds on a case-by-case basis.

Billing Errors

If you believe you've been charged incorrectly, please contact us immediately. We'll investigate and correct any billing errors promptly.

Need Help?

If you have questions about our refund or cancellation policy, or need assistance with your account, our support team is here to help.

support@lexipitch.com | Contact Us